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Systems Operations Analyst

UK or Sofia, Bulgaria (Hybrid working) - Full Time

About Control Now

Control Now (CN) is a regulatory technology company founded in 2017 to help investment firms meet EMIR and MiFIR transaction reporting requirements (ESMA Article 15(3), RTS 22). Our automated SaaS solution ensures complete, accurate reporting - critical for regulators to monitor market risks and protect consumers.

As a disruptor in transaction reporting assurance, we combine cutting-edge software with deep regulatory expertise. Since our launch, we’ve focused on scalable product development and building a loyal client base. This is a unique opportunity to grow with a successful young company, learn from industry leaders, and contribute to improving financial data integrity.

Role Summary

As a Systems Operations Analyst, you’ll ensure the reliability, security and performance of our IT infrastructure. Your responsibilities will span system monitoring, incident management, cloud/on-premises administration and compliance - keeping our operations running smoothly.

Key Responsibilities

System Monitoring & Performance

  • Proactively monitor critical systems to maximise uptime.

  • Troubleshoot errors (e.g., CB/reference data issues) and optimise performance.

  • Oversee CN-hosted services and infrastructure.

Incident Management

  • Resolve outages and disruptions with minimal downtime.

  • Provide rapid response for infrastructure-related incidents.

Reference Data & Configuration

  • Synchronise reference data across servers.

  • Maintain validation pipelines and configure on-premises software for clients.

Technical Support

  • Assist internal teams (VPN/database access) and clients (troubleshooting, setup).

Cloud & Server Management

  • Maintain Azure/AWS environments and on-premises infrastructure.

Security & Compliance

  • Manage user access, data security policies and ISO 27001/GDPR compliance.

  • Conduct audits, document systems and collaborate with DevOps on security.

Data & Licensing

  • Handle data migrations and software licensing renewals.

Required Skills

  • Proven experience in IT operations, cloud platforms (Azure/AWS) and server management.

  • Strong troubleshooting skills and familiarity with ISO 27001/GDPR.

  • Ability to document processes and work in high-availability environments.

Benefits

  • Workspace: High-security offices or remote setup with premium equipment

  • Training: Annual training allowance

  • Well-being: Control Now well being programme

Application

For further information please feel free to contact hr@control-now.com

Applications for the role will require a CV accompanied with a brief cover letter introducing the applicant.

No Agencies Please!